Frequently Asked Questions (FAQ)
HOW QUICK IS DELIVERY?
Normally within 24 hours. In some cases we can deliver the same day.
WHAT CAN'T I PUT IN MY DUMPSTER?
Hazardous materials. This list includes but is not limited to:
- Paints (oil, aerosol, or water based)
- Oils (motor, hydraulic, or food)
- Fuels (gas, diesel, or propane)
- Batteries – any type
- Poison, insecticides, pesticides, herbicides
- Fluorescent bulbs
- Propane tanks (even if empty)
- Tires (on or off wheels)
- Appliances with Freon (ac units, refrigerators, freezers)
- Yard waste/compostables cannot be intermixed with other waste materials.
HOW LONG CAN I KEEP THE DUMPSTER, AND WHEN WILL IT BE PICKED UP?
Typical residential placements are for 7 days, but shorter or longer periods of time can be arranged. Licensed contractors may qualify for extended set times. You must call us and schedule pickup.
HOW AND WHEN DO YOU TAKE PAYMENT?
Acceptable payment methods are cash, debit card or major credit card (VISA, MC, AMEX or Disc). Credit/debit cards are not processed until delivery date. Payments must be made before or at time of delivery. Contractors, with approved credit apps, may be invoiced.
HOW MUCH WEIGHT CAN I PUT IN MY DUMPSTER?
Each dumpster has its specific weight limits listed on each dumpster page. Exceeding weight limits are charged at $50/ton prorated.
WHERE WILL IT BE PLACED?
Roll-offs can be placed wherever the customer requests provided it does not create a safety hazard. Street placement must comply with local regulations and may require a permit (additional costs may apply). Lawn placements are permitted however we cannot and do not assume responsibility for damage which may arise from truck or equipment.
HOW FULL CAN I FILL MY DUMPSTER?
Dumpsters may be filled level to the top edge of the container. Overloaded materials may require the customer to offload excess material to facilitate safe travel. Overage charges may apply to over-filled dumpsters.
WILL MY LOAD BE COVERED?
Yes, we are required by law to tarp our loads for safe transport.
WITH SO MANY DUMPSTER COMPANIES IN THE AREA, WHY CHOOSE CREEKSIDE?
It's really quite simple. We offer unparalleled customer service, responsive drop-off and delivery, no-nonsense billing, and friendly service. Creekside is the fastest-growing dumpster company in West Michigan, and there's a reason why!
ARE THERE ANY HIDDEN CHARGES?
There are NO hidden charges – please note that overweight dumpsters, extended rental times, extra trip fees, hazardous materials in the roll-offs, or damage to the container may result in additional costs. These are, however, spelled out before or at delivery.
DOES SOMEONE NEED TO BE AROUND WHEN THE DUMPSTER IS PICKED UP?
No. As long as the container is paid for and the area is accessible, no one needs to be at the delivery location.
CAN I MOVE THE DUMPSTER?
No. The roll-offs are designed to be moved only by specially equipped vehicles and property and/or dumpster damage may result.