FREQUENTLY ASKED
QUESTIONS

Answers to Common Questions:

Normally within 24 hours. In some cases we can deliver the same day.

Hazardous materials. This list includes but is not limited to:

  • Paints (oil, aerosol, or water based)
  • Oils (motor, hydraulic, or food)
  • Fuels (gas, diesel, or propane)
  • Batteries of any type
  • Poison, insecticides, pesticides, herbicides
  • Fluorescent bulbs
  • Asbestos
  • Propane tanks (even if empty)
  • Tires (on or off wheels) – Additional fees apply
  • Appliances with Freon (ac units, refrigerators, freezers) – Additional fees apply
  • Yard waste/compostables cannot be intermixed with other waste materials.

Typical residential placements are for 7 days, but shorter or longer periods of time can be arranged. Licensed contractors may qualify for extended set times. You must call us and schedule pickup.

Acceptable payment methods are cash, debit card or major credit card (VISA, MC, AMEX or Disc). Credit/debit cards will be processed before delivery date to ensure your reservation. Payments must be made before or at time of delivery. Contractors, with approved credit apps, may be invoiced.

Each dumpster has its specific weight limits listed on each dumpster page. Exceeding weight limits are charged at $70/ton prorated.

Roll-offs can be placed wherever the customer requests provided it does not create a safety hazard. Street placement must comply with local regulations and may require a permit (additional costs may apply). Lawn placements are permitted however we cannot and do not assume responsibility for damage which may arise from truck or equipment.

Dumpsters may be filled level to the top edge of the container. Overloaded materials may require the customer to offload excess material to facilitate safe travel. Overage charges may apply to over-filled dumpsters.

Yes, we are required by law to tarp our loads for safe transport.
It’s really quite simple. We offer unparalleled customer service, responsive drop-off and delivery, no-nonsense billing, and friendly service. Creekside is the fastest-growing dumpster company in West Michigan, and there’s a reason why!

There are NO hidden charges, but please note that overweight dumpsters, extended rental times, mattresses, tires, refrigerators, appliances, extra trip fees, hazardous materials in the roll-offs, or damage to the container may result in additional costs.

These are, however, spelled out before or at delivery.

No. As long as the container is paid for and the area is accessible, no one needs to be at the delivery location.
No. The roll-offs are designed to be moved only by specially equipped vehicles and property and/or dumpster damage may result.
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